Shipping policy

At Diaspora Den, we are committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below for details on how and when your orders are processed and delivered.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed. You will receive a confirmation email once your order has been processed and shipped.

Shipping Locations

We currently ship to:

Domestic locations within our service areas
International destinations (where available)

Shipping availability and rates may vary depending on your location.

Shipping Rates

Shipping costs are calculated at checkout based on:

Order weight and size
Delivery location
Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

Estimated Delivery Time

Estimated delivery times vary by location and shipping method:

Local deliveries: 2–5 business days
International deliveries: 7–14 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or courier disruptions.

Order Tracking

Once your order is shipped, you will receive tracking information (where available) to monitor the progress of your delivery.

Delays & Issues

While we strive to meet delivery timelines, delays may occasionally occur. Diaspora Den is not responsible for delays caused by:

Incorrect or incomplete shipping information
Customs clearance processes
Courier service interruptions

If you experience any issues with your shipment, please contact us promptly.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date). We will work with the courier to resolve the issue as quickly as possible.

Contact Us

For any questions about shipping or delivery, please reach out to our support team through the Contact Us page on our website.